Common sense field service digital transformation is not an oxymoron

Field service digital transformation efforts often get bogged down in the discussion of specific technologies: mobile, IoT, artificial intelligence and many others. But the best path to true digital transformation is to first evaluate the process of how you manage those technologies. While far from revolutionary, where companies initially get off course on the road to successful digital transformation is by ignoring some of these foundational steps. To ensure you are setting your organization up for success, take any new technology purchase and evaluate it through this lens.

  • Build trust among employees
  • Select appropriate technology tools
  • Implement a feedback loop

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