IFS Service Management is a full-service lifecycle management software for every service organization. Whether you are providing service in the field, in a plant, at a customer’s home or office, in a depot environment, on linear or other capital assets, or anywhere else, IFS Service Management has a solution for you. This is also available regardless of whether you are delivering service through booking appointments, against demanding service level agreements (SLAs), adhering to maintenance contracts, with businesses or directly with consumers.

Hear from some of our customers

Find out how these serviced-based companies, like Cubic Transportation Systems and Sysmex America Inc., benefited from using end-to-end service management software by gaining significant improvements to response times for service calls, streamlined field services processes and decreased IT overhead.

IFS North America FSM Customer Testimonials Video


Field Service Management

IFS Field Service Management is the most complete, connected service lifecycle management solution, with industry-leading functional breadth. Its capabilities include intelligent planning and scheduling optimization, mobile field service, reverse logistics, depot repair and warranty management, backed by customer and partner portals and omni-channel customer engagement and support.

Field Service Management

Planning & Scheduling Optimization

IFS Planning & Scheduling Optimization is a world-class solution that intelligently optimizes planning, scheduling and routing to increase productivity and customer satisfaction while reducing operating costs. It includes ‘late-as-possible’ scheduling for optimal travel between assignments as well as depot pick-ups, and extended functionality for Pick Up Drop Off (PUDO) locations.


Enterprise Service Management

IFS Enterprise Service Management is a leading edge service and asset management solution that extends the IFS Applications enterprise resource planning (ERP) and enterprise asset management (EAM) platforms for complex assembly, maintenance repair and overhaul (MRO) and the servicing of heavy equipment and other capital and linear assets. It also reduces asset downtime and the overall total cost of ownership by focusing on – and optimizing – the full service and asset management lifecycle.


Reverse Logistics and Repair

Optimize inventory and automate reverse logistics to increase repair business profits, enhance your warranty business and decrease inventory costs with Reverse Logistics and Depot Repair software from IFS.

Reverse Logistics