IFS Field Service Management software covers the entire, end-to-end service lifecycle. Recent enhancements and embedded IoT capabilities make it a best-in-class solution that offers the most complete, connected field service on the market. We help organizations like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.

IFS customers report:

  • Saving 1.5 days of work every week with IFS mobile
  • Improved turnaround time from 24 hours to 2 hours
  • Reaching ROI in half the time of projection
  • Eliminating a roadblock in growth plan with IFS
  • Improving inventory variances from 20 percent to a fraction of one percent

IFS Field Service Management – the most complete, connected Field Service

Contact Center

To truly optimize your service organization, you need to streamline and automate your customer service and support processes in your contact center.

Contact Center

Dynamic Scheduling

Being successful in field service means sending the right technician to the right job with the right parts – and doing it at the lowest total cost possible.

Dynamic Scheduling

Reverse Logistics

Improve service performance, optimize inventory & logistics, increase repair business profits, enhance warranty business, automate reverse logistics, improve customer satisfaction and decrease inventory costs – all with Reverse Logistics software from IFS.

Reverse Logistics

Customer Engagement

Market competition is fiercer than ever, with customers ready to share their experiences across online platforms and quick to take their loyalties to new providers. Companies are under pressure to provide rapid, effective customer service across multiple channels of engagement. Without a customer-focused self-service strategy, they risk falling behind, losing customer loyalty and damaging their reputation.

IFS enables quick, easy and effective engagement with your customers through a range of cloud-based managed service capabilities focused on the next generation of customer engagement.

CUSTOMER ENGAGEMENT